Your Voicemail

Your outgoing message is important. It may be the first contact your client has with your voice. It’s something they’re hopefully hearing in their head (in the healthy way) affirming them and helping them explore motivations and choices for years to come.

For those of you coming from agencies where you were trained to say “You’ve reached the confidential voicemail of…” Your agency paid big money to ensure confidential voicemails. Neither your Google Voice, iPhone, Android or office phone is confidential unless you’ve taken special precautions (and paid significantly more money).

“Hi! You’ve reached the office of [your name]. If this is a clinical emergency, please hang up and dial 911. Please leave your name, number, and a brief message and I will return your call within one business day.”

Now listen to your voicemail. Does it sound like you’re headed to a funeral? Do you sound like you’re talking to a toddler? Do you sound robotic? If so take a minute, picture your best friend or your partner, smile and re-record. Keep it short, sweet, and upbeat (well, except for the 911 part).


Lessons in this course: